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Conference Theme 

2022 INFORMS Conference on Service Science (ICSS 2022) program committee is committed to organizing a quality program with diverse participants who will share their visions, knowledge and experience in Service Science Research, Education, and Applications. The conference theme is City, Society, and Digital Transformation.

This conference presents an excellent opportunity for you to present your Service Science related research, education, and implementation work, to learn about the emerging technologies and applications, and to network with international leaders and professionals in the field. We sincerely invite you to submit a paper/abstract.

List of Topics

Abstracts/Posters or Papers are welcome in any area of Service Science Research and Applications including but not limited to:

  • Service Theories and Development; Service Research, Education, and Practice
  • Service Management, Operations, Engineering, Design, and Marketing
  • Smart Cities, Sustainable Systems, IT and Service System Analytics, and Self-service Systems
  • Public Health Service, Policy, Administration, Response, and Systems
  • Smart and Intelligent Service, Healthcare Analytics, FinTech, Learning Analytics, and Others
  • Big Data, Machine Learning, Artificial Intelligence, and Data-driven Decision Making
  • Systems Modeling, Management, and Simulation in Manufacturing, Supply Chain, Logistics, and Others
  • AI, Data Analytics, and Data-driven Applications in Health, Energy, Finance, Transportation, Sport, Governmental/Public Services, etc.

Invited Tracks

  • 2030 Digital Health and Society
    • Prof. Rajesh S Prasad, MIT Art, Design and Technology University, Pune, Maharashtra, India
    • Prof. Jayashree R Prasad, MIT Art, Design and Technology University, Pune, Maharashtra, India
    • Prof. Vinod Keshaorao Pachghare, Government College of Engineering, Pune, Maharashtra, India
    • Prof. Sudeep D. Thepade, Pimpri Chinchwad College of Engineering, Pune, Maharashtra, India
    • Prof. Nihar M Ranjan, Rajarshi Shau College of Engineering, Pune, Maharashtra, India
  • Big Data, Machine Learning, Artificial Intelligence, and Data-centric Applications
    • Prof. Partha Mukherjee, Pennsylvania State University, USA
    • Prof. Vaskar Raychoudhury, Miami University, USA
  • Digital Economy and Sustainable Development 
    • Prof. Cong Cao, Zhejiang University of Technology, China
    • Prof. Jun Yan, University of Wollongong, Australia
  • Healthcare Analytics
    • Prof. Xiaolei Xie, Tsinghua University, China
    • Prof. Na Geng, Shanghai JiaoTong University, China
    • Prof. Nan Chen, Shanghai University, China
  • Information-Driven Service OM
    • Prof. Qiao-Chu He, Southern University of Science and Technology
    • Prof. Ying-Ju Chen, Hong Kong University of Science and Technology
  • Intelligent Hybrid Consensus Algorithms
    • Dr. Soumya Banerjee, Trasna-Solutuons Ltd. Ireland & University College Cork, Ireland
  • Machine Intelligence for Online Social Networks & Recommender Systems
    • Prof. Manash Sarkar, Atria Institute of Technology, India
    • Prof. Arup Roy, Manipal University, India
    • Prof. Gadadhar Sahoo, Indian Institute of Technology, India
    • Prof. Maroi Agrebi, Universit√© Polytechnique Hauts-de-France, France
  • Machine Learning and Data-driven Decision Making
    • Prof. Yixuan Ma, Beijing Jiaotong University, China
    • Prof. Daqing Gong, Beijing Jiaotong University, China
  • Mobile Technologies for Healthy Aging in Healthcare
    • Prof. Haiyan Yu, Chongqing University of Posts and Telecommunications, China
    • Prof. Li Luo, Sichuan University, China
  • Risk and Optimization for Service System Considering Digital Transformation
    • Prof. Chuanmin Mi, Nanjing University of Aeronautics and Astronautics, China
    • Prof. Jian Liu, Nanjing University of Science and Technology, China
    • Sr. Engineer Qiwei Peng, Nanrui Group Corporation, China
  • Warehouse and Intralogistics System
    • Prof. Peng Yang, Tsinghua University, China
    • Prof. Yeming Gong, EMLYON Business School, France
  • More to be added

Call for Invited Tracks (download proposal template)

Important Dates

  • March 1, 2022     Deadline for submission of an invited track proposal
  • April 24, 2022        Deadline for paper or abstract submission
  • May 15, 2022         Acceptance/Rejection notification
  • June 15, 2022 Final camera-ready papers and copyright transfer form


ICSS2022 proceedings will be published in the conference proceedings by Springer. Published papers will be submitted to the Web of Science for potential inclusion in its indexing platform (CPCI).   

Inquiry and Contact Information