(Monday, July 4th, 2022)

9. Plenary Talk (V)

Service Analytics Facing Digital Transformation

US EST: 8:00 PM – 8:50 PM (The day before); US PST: 5:00 PM – 5:50 PM (The day before); London: 1:00 AM – 1:50 AM;
2:00 AM – 2:50 AM; Beijing: 8:00 AM – 8:50 AM; Seoul/Tokyo: 9:00 AM – 9:50 AM;


Prof. Fugee Tsung

Professor, Hong Kong University of Science and Technology (HKUST), China

Chaired by Prof. Victor Chan, Tsinghua University, China

Parallel Sessions 10A-10B-10C-10D-10E


US EST: 9:00 PM – 10:50 PM (The day before) ; US PST: 6:00 PM – 7:50 PM (The day before) ; London: 2:00 AM – 3:50 AM;
3:00 AM – 4:50 AM; Beijing: 9:00 AM – 10:50 AM; Seoul/Tokyo: 10:00 AM – 11:50 AM

10A: Service Systems Design

Chaired by Dr. Mostafa Fadaee

Offering Two Prices for a Single Service: Price and Waiting-Time Differentiation in Ride-Hailing Platforms

Masoumeh Shahsavari (Temple university), Subodha Kumar (Temple university), and Emre Demirezen (University of Florida)

Product Recommendation With the Consideration of the Discount Effect

Wenhao Guo, Jin Tian, and Minqiang Li (Tianjin University)

Martingale Stopping Rule for Bayesian A/B tests in Continuous Monitoring

Yali Wang, Haiyan Yu and Jiao Xiang (Chongqing University of Posts and Telecommunications)


10B: Machine Learning and Data-Driven Decision Making (2)

Chaired by Dr. Changchun Liu

Product and Ancillary Pricing Optimization: Market Share Analytics via Perturbed Utility Model

Changchun Liu, Maoqi Liu, Hailong Sun, and Chung Piaw Teo (National University of Singapore)

Learning-Based Node Selection for Accelerating Elementary Shortest Path Problem With Resource Constraints

Qiyao Duan, Lixin Miao, Xinglu Liu, and Mingyao Qi (Tsinghua University)


10C: Healthcare Analytics (3)

Chaired by Dr. Nan Chen

A Predict-Then-Optimize Method for Elective Hospital Admissions

Ridong Wang, Xiang Liu, Xiaolei Xie and Lefei Li (Tsinghua University)

Prediction of New COVID-19 Cases Considering Mitigation Policies and Weather Data for European Countries

Mohammad Fili (Iowa State University), Kris De Brabanter (Iowa State University), Luning Bi (Iowa State University), and Guiping Hu (Rochester Institute of Technology)


10D: Data Analytics in Service Systems

Chaired by Dr. Chao Lei

Severity Modeling to Support Public Transit System Storm Planning

Danielle Song, Claire Ding, Chingwei Kuo, and John Maleyeff (Boston University)

User Experience Evaluation of Smart Lighting in a Living Lab

Eun-ji Jo (Pohang University of Science and Technology), Do-hyeon Ryu (Pohang University of Science and Technology), Gi-Hyeon Lee (Korea Institute of Industrial Technology), Jung-min Yun (Korea Institute of Industrial Technology), and Kwang-jae Kim (Pohang University of Science and Technology)


10E: Optimization in Service Systems

Chaired by Dr. Peng Yang

Joint Decision Making for Order Consolidation and Cargo Containerization

Hanghang Zhu and Zhi Pei (Zhejiang University of Technology)


10A  10B  10C  10D  10E

11. Plenary Talk (VI) & Closing Ceremony

Service 4.0 and Intelligent Services

US EST: 8:00 AM – 9:20 AM; US PST: 5:00 AM – 6:20 AM; London: 1:00 PM – 2:20 PM;
Berlin/Paris: 2:00 PM – 3:20 PM; Beijing: 8:00 PM – 9:20 PM; Seoul/Tokyo: 9:00 PM – 10:20 PM;


Prof. Zhibin Jiang

Professor, Shanghai Jiao Tong University, China

Chaired by Prof. Robin Qiu, Pennsylvania State University, USA